What is Customer Experience Differentiation? Are customer service and customer experience the same thing? Though it seems like the terms are frequently used interchangeably, there is a distinction. It’s important to distinguish between the two. Customer service involves activities that connect a consumer to the brand. Interacting with staff to get answers to questions, or […]
View PostStarbucks Integrated Marketing Case Study; Effective Starbucks Marketing Campaign
Ingredients in a CRM campaign – A Starbucks Case Study I am a Gold Card carrying Starbucks customer and I consume a significant amount of Starbuck’s coffee. As a marketer, I have a lot of respect for Starbucks marketing acumen, as I hope you will see in this case study. Starbucks knows my birthdate, because […]
View PostSocial Networking For Business; Have A Social Media Marketing Strategy
Social Networking for business can be a real challenge Social networking is important for anyone in business, irrespective of your role. Many different books have been written; and entire courses have been taught on the topic. For some, social networking is a source of business leads, for others it’s simply a way to stay connected. […]
View PostCan Big Data Drive More Relevant Mobile Apps? AMEX Thinks So #SoMoLo
Big Data, SoMoLo & Targeted Mobile Advertising Amex has just upgraded their mobile app and has begun testing behaviorally targeted ads in New York and LA. The app will serve up specific ads based on your proximity and spending patterns. (Source). Another reference article here. The American Express mobile app is evolving to help small […]
View PostBrand Ambassadors Employee Program Amplifies Corporate Culture
Employees as brand ambassadors? Pepsico says, “Yes!” I read an article recently about Pepsico’s employee ambassador program. This article emphasizes how important it is to prioritize creating brand loyalty internally. My first thought was this must be some kind of word-of-mouth program. You know what I’m talking about, the ones where you look for consumers […]
View PostSocial Media For Business-5 Reasons Social Corporate Culture Matters
Social Media and Business; Successful Social Media Culture Typically social media is introduced to the marketing strategy mix tactically. Often an executive will declare “We need to be on Pinterest and Scoup.it!” This “me too” approach to social media is a recipe for disaster. Successful social media for business requires a new mindset. Companies using […]
View PostCheck My Email: From Home Or Mobile? Mobile Email Use Increases
How many times during your day do you say, “Time to check my Email?” Even though Social Media currently gets a lot of attention, email messages still maintain a powerful communication presence. There is plenty of research to indicate the dominating usage of this internationally preferred connection. In fact, According to Why You Shouldn’t Abandon […]
View PostSocial Media Music – Music Marketing in the Digital Age
In my recent post on how social and technology have profoundly changed music marketing, I spoke about how my daughter-in-law is learning to promote music in a new digital landscape. I invited her to share some of her experiences so far. The Changing Music Marketing Landscape Technology has forever changed the landscape of music promotion. […]
View PostMusic Marketing To Sell CDs; How To Promote And Market Your Music
Do You Sell Music Online? / Internet & Social Media Music Marketing I am fascinated by the impact of social and technological change on the marketing landscape. Social media music has turned the music industry on its head. My daughter-in-law is in the process of creating and producing her debut album. http://www.lynettemusic.com/ Observing her figuring […]
View PostHow Revealing is your Content Marketing?
Nine out of ten organizations engage in Content Marketing. According to B2B Content Marketing Research, article posting, social media, and blogging are the most popular tactics and are currently used by 79%, 74% and 65% of B2B marketers, respectively. We Invest in Content Marketing to Connect Marketers invest in content marketing in hopes of connecting […]
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