Your Website is your Most Important Marketing Asset A recent study suggests it is second only to personal connections as a lead generating resource. The same study also indicated that 80% of those surveyed didn’t feel their website did enough to provide qualified leads. Qualified Leads Come From Quality Traffic First you will need a […]
View PostWhat is Excellent Customer Service?
Just about everyone professes to realize the importance of customer service. And while there is no shortage of complaints regarding the overall poor state of customer service in this era, the vast awareness certainly hasn’t changed the fact that excellent customer service is NOT the norm.
View PostWhat is Customer Experience Management?
Following is the post and questions for the 10/31/11 #usguyschat discussion. The chat begins at 3PM ET, Noon Pacific all are welcome to join. New technologies are driving new marketing trends. These trends reflect quickly changing consumer behaviors and attitudes. Consider the following: Disrupting Consumer behavior trends Josh Bernoff of Forrester […]
View PostEmail Marketing Best Practice: 5 tips
With all the emphasis lately on digital, mobile, social, not to mention all the new gadgets, tools and networks, you may be thinking, “E-mail? Been there, done that, better to focus my attention elsewhere.” But, let me remind you that e-mail’s ROI cannot be matched. Email is King of ROI. Bringing in $40.56 for every $1 spent […]
View PostHow to Update Your Website
Typically, questions about a client’s website center around one concern: a desire to drive more traffic to the site. It’s no longer sufficient to simply broadcast a message and hope customers will respond. With consumers increasingly using their social networks and searching for information from their phones, businesses must ensure their websites are optimized […]
View PostShould You Allow Employees Access To Social Media?
“Social media accounts for one out of every six minutes spent online in US.” (Journalism.co.uk) Even if you’re not engaged in the world of Facebook, Twitter, Linked In, Google +, or the like, most likely your employees are. Should you allow employees access to social media while at work? We think so. Even if you’re […]
View PostNew face(s) of Facebook – Topic for 10/3 #SMchat [resources]
This post served as framing post for the #SMCHAT for Wednesday 10/4/11. Transcript and resources below. Unless you live under a rock, you are no doubt aware of some significant changes that are taking place in Facebook. Some of these changes have created a great deal of discussion and a bit of controversy. There is some speculation […]
View PostHow to improve website design – 7 tips
Many marketers want to know how to improve website design; more importantly, how they can improve their site. Changing the creative look and feel is usually the solution that is top of mind. Improving the web site becomes an exercise in updating the brand, changing images, changing colors, or adding clever attention-grabbing widgets. […]
View PostInbound Marketing Boring? NO WAY!
As evidenced in the posts of our blog, today’s inbound marketing encompasses video production, mobile application and the ability to anticipate your audience’s moves. If you missed our earlier posts this week, here’s a snapshot for your quick review:
View PostWhat does seasonality have to do with inbound marketing strategy?
Taking the seasonality of your business into account when developing your social media strategy is a must. What’s your seasonality? If you’re in the flower business, you’re most likely poised to anticipate the major uptick in sales of roses in February and lilies in the springtime. If you’re a swimwear retailer, you know the likelihood of peak […]
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